Our highly skilled helpline volunteers are the face of our service, the ones on our front line delivering our service. Highly skilled professionals have come together, to help callers along their journey. Our helpline volunteers will use their counselling skills and have a listening ear for callers, they will offer information, advice and support with empathy and compassion. Our volunteers have a deep understanding for grief, loss and the very real anxiety surrounding COVID-19. They have the background knowledge and skills to be able to offer an effective, informative and efficient service to callers.
If anyone with the requisite skills would like to become a volunteer, please email:
The helpline is open 7am - 10pm, seven days a week, to listen to those in need, support them in dealing with their bereavement or offer guidance in dealing with issues relating to the COVID-19 pandemic.
Our helpline is a secure cloud based system. Contact can be made phone, SMS, emails and chatrooms.